Privacy Policy

Words and Water is committed to protecting your privacy and handling your personal information responsibly.

Information we collect

Depending on how you interact with us, we may collect:

• Your name

• Email address

• Telephone number (if provided)

• Booking details

• Dietary requirements

• Accessibility information you choose to share

• Emergency contact details (for certain events or retreats)

• Newsletter preferences

We do not store your payment card details. Payments are processed securely by our booking provider.

How we use your information

We use your information to:

• Manage your bookings

• Contact you about your event

• Share dietary information with our venue or catering partners where necessary

• Respond to enquiries

• Send our newsletter if you have chosen to receive it

• Meet our legal and accounting obligations

We will never sell your personal information.

Sharing your information

We only share your information where necessary, for example with:

• Booking and payment providers

• Email marketing providers

• Event venues or catering partners (dietary requirements only where relevant)

• Professional advisers where legally required

How long we keep your information

We only keep personal information for as long as necessary to administer bookings, meet legal obligations and manage our business.

Your rights

Under UK data protection law, you have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your information where appropriate

• Object to certain processing

• Withdraw consent for marketing at any time

To exercise these rights, please contact us using the details on our Contact page.